Privacy Policy

1. Who We Are

This Privacy Policy applies to GLP1Care.co.uk and the services provided through our website.

If you have questions about how your personal information is handled, please contact us using the details above.

2. Information We Collect

The information we collect depends on how you use GLP1Care.co.uk.

Information You Provide

• Name and contact details
• Email address and telephone number
• Billing and delivery information
• Order and transaction details
• Account information
• Information submitted through contact forms
• Customer service communications

Technical Information

When you visit our website, technical information may be collected automatically depending on the technologies we use.

• IP address
• Browser and device information
• Operating system
• Pages visited and website interactions
• Referral and navigation information
• Approximate location derived from technical information

3. How We Use Your Information

We use personal information where necessary to provide our services, process orders, communicate with customers, operate our website and comply with applicable legal obligations.

• Process and fulfil orders
• Process payments and arrange delivery
• Respond to customer enquiries
• Manage customer accounts
• Improve website performance and usability
• Maintain website security
• Send permitted marketing communications
• Meet legal, accounting and regulatory requirements
• Prevent fraud, misuse and unauthorised activity

4. Lawful Basis for Processing

We process personal information only where we have an appropriate lawful basis under applicable UK data protection law.

• Contract: where information is required to provide products or services you have requested.
• Legal obligation: where processing is required to comply with applicable law.
• Legitimate interests: where processing is necessary for legitimate business purposes and your rights do not override those interests.
• Consent: where we ask for your permission before carrying out specific processing activities.

Where processing is based on consent, you can withdraw your consent at any time.

5. Cookies and Analytics

GLP1Care.co.uk may use cookies and similar technologies to operate the website, remember preferences, improve performance and understand how visitors use our website.

Essential cookies may be required for functions such as shopping carts, accounts, security and website operation.

Where required, we will request consent before using non-essential cookies for analytics or marketing purposes.

If available, further information can be found in our Cookie Policy .

6. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our website, process orders, provide services or comply with legal obligations.

Depending on our actual services, these may include:

• Payment providers
• Website hosting and technology providers
• Delivery and courier services
• Order fulfilment providers
• Customer support services
• Analytics providers
• Marketing providers where applicable
• Professional advisers
• Authorities where disclosure is legally required

We do not sell personal information to third parties as part of our ordinary business operations.

7. Payments, Orders and Delivery

When you place an order, we may process information such as your name, contact details, billing information, delivery address, order details and transaction status.

Payment transactions may be processed by third-party payment providers. Depending on the payment method, GLP1Care may not have access to your complete payment card details.

Where an order requires delivery, relevant information may be shared with the appropriate fulfilment or courier provider so that your order can be delivered.

8. Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, regulatory and dispute-resolution requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on the circumstances, UK data protection law may give you rights including:

• Access: request a copy of personal information we hold about you.
• Rectification: ask us to correct inaccurate information.
• Erasure: request deletion of personal information where applicable.
• Restriction: ask us to restrict certain processing.
• Objection: object to certain processing, including direct marketing.
• Data portability: request certain information in a structured format where applicable.
• Withdraw consent: withdraw consent where processing relies on your consent.

These rights are subject to applicable legal conditions and exemptions.

10. International Transfers and Third-Party Websites

International Data Transfers

Some hosting, payment, technology, analytics or other service providers may process information outside the UK.

Where required, we will use appropriate safeguards for international transfers in accordance with applicable data protection law.

Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy policies and practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Contact, Complaints and Policy Updates

Contact Us

If you have a question about this Privacy Policy or want to exercise your data protection rights, please contact GLP1Care using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate the issue.

You can also contact the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Visit the ICO complaints page

Changes to This Policy

We may update this Privacy Policy when our website, services, technologies or legal requirements change. The latest version will be published on this page with the updated date.