Please read this policy carefully before placing an order.

1. Our Returns Policy

We understand that circumstances can change. Where a return or refund is legally available, we will handle your request fairly and in accordance with applicable UK consumer protection laws.

Because some products available through our website may have specific storage, hygiene, safety or regulatory requirements, not every product will necessarily be eligible for return once supplied or opened.

Nothing in this policy is intended to remove or restrict any statutory rights you may have under UK law.

2. Before Ordering

Please check your order carefully before completing your purchase.

Make sure that:

You have selected the correct product.
You have selected the correct quantity or strength.
Your delivery information is accurate.
You have reviewed the product description.
You understand any applicable product restrictions or requirements.

If you are unsure whether a product is suitable for you, seek appropriate professional advice before ordering.

3. Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Where an order has not yet been dispatched, we will make reasonable efforts to cancel it and process any refund that is due.

Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process will apply.

4. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or different from what you ordered, please contact us promptly.

Please provide:

Your order number
Your name
A description of the problem
Photographs of the external packaging where relevant
Photographs of the product or damage where relevant

We will assess the issue and explain the appropriate next step.

Where a product is confirmed to have been supplied incorrectly or is faulty, we will provide an appropriate remedy in accordance with applicable UK consumer law.

5. Unwanted or Incorrectly Ordered Products

If you have ordered an incorrect product or simply change your mind, please contact us before returning anything.

Some products may be excluded from ordinary change-of-mind returns because of their nature, packaging, storage requirements, hygiene considerations or applicable regulations.

Do not send a product back without contacting us first.

We will confirm whether the item is eligible for return and provide the relevant instructions.

6. Opened Products

For safety, hygiene, quality-control or regulatory reasons, certain products may not be suitable for return once opened, used or unsealed.

If you believe an item has a fault or does not match your order, contact us rather than attempting to use or alter the product.

7. Refunds

Where a refund is approved, we will normally return the applicable amount using the original payment method where possible.

The time it takes for a refund to appear in your account can depend on your payment provider or bank.

A refund may include the amount you are legally entitled to receive under the circumstances of the return.

8. Return Shipping

Where you are returning an item because it is faulty, damaged, incorrect or otherwise covered by your statutory rights, we will explain the appropriate return arrangements.

For other types of returns, the customer may be responsible for applicable return costs where permitted by law.

Please wait for our instructions before sending any product back.

9. Products Requiring Special Storage

Certain products may have specific temperature, handling or storage requirements.

Once a product has been delivered, customers are responsible for following the storage and handling information supplied with that product.

If you believe a product has been affected during delivery, contact us as soon as possible and provide details of the issue, including photographs where appropriate.

10. Refunds for Delivery Problems

If your order does not arrive within the expected delivery period, please contact us with your order number.

We may need to investigate the shipment with the relevant delivery provider before determining the appropriate resolution.

If an order is confirmed as lost, damaged or otherwise affected in transit, we will work with you to resolve the matter in accordance with applicable consumer rights.

11. How to Request a Return or Refund

To request a return, cancellation or refund, contact our customer service team with:

Order Number: 
Name: 
Email: 
Reason for Request: 

You can contact us through our Contact Us page.

Please include as much relevant information as possible so that we can process your request efficiently.